We put strong emphasis on the quality control of our handling process and have implemented quality control procedures which our respective teams perform quality control inspections at various points of the projects. Our quality control procedures are described below:
Quality control during in-house handling process
After our composition team typesets the documents, our quality control team compares the typeset documents with the instructions of our customers to check for inconsistencies.
Our creative and graphic department brainstorms different ideas prior to releasing the designs to our customers. They also discuss with our customers to understand their requirements and preferences about the designs. Then they make revisions on the designs until our customers are satisfied.
For our media placement service, our composition team performs content inspection to check for errors and our quality control team performs inspection on the formatting and printing aspects to ensure that the e-Submission version meets the requirements of our customers. We also offer to perform e-Submission in the presence of our customers in our Press Room to avoid incorrect media placements.
Quality control over translation works
For our translation service, we perform quality checks on the translation works prepared by our in-house translation team and closely monitor our translation subcontractors over their works prior to releasing the document for typesetting.
Quality control over the production of printed documents
Upon receiving bulk print confirmations from our customers and the signed-off documents from our composition team, our quality control team performs inspections on the formatting of the documents. Our print, bind and logistics department then requests for the documents in their printing format from the responsible printing subcontractor and performs quality checks regarding the printing aspects to ensure that the final printed products would meet the requirements of our customers. Our print, bind and logistics department then executes the bulk printing procedure by passing the printing instructions, together with our specifications on the final products, to our printing subcontractors.
Quality control over our subcontractors
We select our printing subcontractors and translation subcontractors based on a number of factors, including their technical capabilities and quality of service. We also regularly review the quality of service of our subcontractors and in the event that they repeatedly fail to meet our expectations, we reallocate our works and engage other subcontractors.